VA Palo Alto Health Care System
Before you Visit
Determine Your Eligibility
Before receiving services with VA Palo Alto Health Care System, you should first determine your eligibility.
Schedule an Appointment
Eligible Veterans should contact the VA Medical Center to schedule an appointment with a primary care provider.
Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another Veteran during that time period.
Patient Orientation Video
For more information about the VA Palo Alto Health Care System, watch our patient orientation video.
View maps and get driving directions to the hospital.
During Your Stay or Care
During your appointment, make sure to ask the questions you prepared before your appointment. Start by asking the ones that are most important to you.
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time.
We want to assist you in learning more about your condition, how to live a healthy lifestyle, and ways to self-manage your own health.
A number of programs have been established at VA Palo Alto Health Care System to assist you if you have a concern or complaint. . Let us help you resolve your issue.
After Your Visit
Follow your Doctor's Instructions
After meeting your doctor, you will need to follow his or her instructions to keep your health on track. Call your doctor if you have any more questions.
Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance.
Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients.
VA knows your focus as a Family Caregiver is taking care of the Veteran you love. It can be an incredibly demanding job, and we are here to help.
Learn about care received at a non-VA facility
Find information about re-authorized inpatient and outpatient care, emergency care, and home per-diem program.