Before You Visit
Determine Your Eligibility
Before receiving services with VA Palo Alto Health Care System, you should first determine your eligibility. Use our eligibility page to make an application for health care benefits >>
Schedule an Appointment
Eligible Veterans should contact the VA Medical Center to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways >>
Prepare your Questions
Patients who ask questions and take an active role are happier with their care and see more improvement in their health than patients who do not. Tips on how to prepare for your appointment >>
Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another Veteran during that time period. Let us help you reschedule or cancel your appointment >>
New Patient Orientation Video
For more information about the VA Palo Alto Health Care System, watch our orientation video.
Directions
View maps and get driving directions to the hospital >>
Temporary Lodging
The Medical Center provides temporary lodging to patients when lodging beds are available for any number of reasons.
During Your Appointment
Ask Questions
During your appointment, make sure to ask the questions you prepared before your appointment. Start by asking the ones that are most important to you. Understand the answers and next steps >>
Patient Education
We want to assist you in learning more about your condition, how to live a healthy lifestyle, and ways to self-manage your own health. A number of educational resources are available to you at no cost >>
After Your Appointment
Follow your Doctor's Instructions
After you meet with your doctor, you will need to follow his or her instructions to keep your health on track. Call your doctor if you are unclear about any instructions or have more questions. When you should call your doctor >>
Billing and Insurance
You may be billed for a number of co-payments as a result of your stay or appointment. We can also file claims with your insurance. Learn more about billing and insurance >>
Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients. Let our staff help you get the information you need >>
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