Medication / Prescription Refills
All medication refills will be mailed to your home. To ensure your medication is received on-time:
- Make sure that your prescription has refills available;
- Order refills at least two weeks before your medication runs out;
- Medications for long-term use may be ordered as soon as you receive your prescription;
- Most medications are available in a 90-day supply.
There are three ways to order refills:
Connect directly to MyHealtheVet and order your refills over the Internet. Simply log on, enter your prescription numbers, and your refill medications will be filled and delivered to your doorstep.
Refill by Phone:
Call the automated prescription refill line at 1-800-311-2511
, 24 hours a day, 7 days a week. Be sure to have your prescription number and full 9-digit social security number available.
Refill by Mail:
Mail in the refill slips you received with your last prescription to:
VA Palo Alto Health Care System
Pharmacy Service (119)
3801 Miranda Avenue
Palo Alto, CA 94304
If you mail in your refill slips, please allow a minimum of 14 days to receive your medication.