Current Operating Status - VA Palo Alto Health Care System
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VA Palo Alto Health Care System


Current Operating Status

Situation Update

As of Thursday, May 14, 2020 9:48 AM PDT

Universal Masking Requirements

VA Palo Alto Health Care System implemented universal masking on April 20, 2020, to align with the Centers for Disease Control and Prevention (CDC) guidelines for minimizing risk of exposure to COVID-19. Anyone who enters our campuses is required to wear a mask, including patients who have outpatient appointments. All screening checkpoints are ensuring that patients and their caregivers have a mask, or are provided a mask if they do not have one.

VA Extends Financial, Benefits and Claims Relief to Veterans

The Department of Veterans Affairs (VA) announced a number of actions to provide Veterans with financial, benefits and claims help amid the COVID-19 pandemic. Learn more

Changes to VAPAHCS Visitor Policy

Visitors are not allowed in the VA Palo Alto Health Care System, including Palo Alto Division Building 100, Building 7 and Building 520; all CLCs, including Palo Alto, Livermore, and Menlo Park; all residential mental health care programs in Menlo Park; and all outpatient clinics and locations, health care system wide. This restriction also applies to patients’ family members currently in Fisher House and Defenders Lodge.
More details

Cancellation of Elective Surgeries and Procedures

Out of an abundance of caution due to COVID-19 and to limit the risk of exposure to patients and staff, VA Palo Alto Health Care System (VAPAHCS) has cancelled all elective surgeries and procedures until further notice. All patients that fall into this category have been contacted by the facility.
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VA Screening

VA is screening Veterans and staff who present with symptoms of fever, cough, and shortness of breath who meet the CDC criteria for evaluation of COVID-19 infection. Per CDC guidance and VA protocols, individuals known to be at risk for a COVID-19 infection are immediately isolated to prevent potential spread to others. Veterans and staff are encouraged to take everyday preventative actions to avoid being exposed to the virus.

These key steps can help save lives:

  • Wash your hands often with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Stay home if you are sick or becoming sick.
  • Use an alcohol-based hand sanitizer that contains at least 60 percent alcohol.

To get answers to questions you have about coronavirus and how VA is responding, visit our Coronavirus FAQs page or read VA's public health response.

If you have symptoms of fever, cough, and shortness of breath, call your VA medical center before going to a clinic, urgent care center, or emergency room. Calling first helps us protect you, medical staff, and other patients.

For the latest information about coronavirus, visit the Centers for Disease Control (CDC).

Facility Status

Parent Facility
VA Palo Alto Health Care System Normal Hours
Medical Centers
Palo Alto Division Normal Hours
Menlo Park Division Normal Hours
Livermore Division Normal Hours
Community Based Outpatient Clinics
Capitola Clinic Normal Hours
Fremont Clinic Normal Hours
Modesto Clinic Normal Hours
Monterey Clinic Normal Hours
San Jose Clinic Normal Hours
Sonora Clinic Normal Hours
Stockton Clinic Normal Hours

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 1-800-455-0057
  • Change Your Appointment: 1-800-455-0057
  • Media Inquiries: 650-858-3925
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: 650-493-5000
  • Pharmacy Refill: 1-800-311-2511
  • Staff Locator: Not Available
  • Telephone Care: 1-800-455-0057