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VA Palo Alto Health Care System


VAPAHCS Receives National Recognition for Performance Excellence

Doctors operating on patient
Thursday, December 8, 2011

VA Secretary Eric Shinseki recently announced that the VA Palo Alto Health Care System (VAPAHCS) was selected to receive the prestigious Carey Award in the category of Performance Achievement for its excellent performance in patient care, patient satisfaction, quality, safety, and business practices.

"We are thrilled that our health care system — one of the largest, most complex systems in the VA ― has been recognized for its excellent performance in a number of areas," said Lisa Freeman, Director of VAPAHCS. "Engaging in the Carey process is the perfect complement to our ongoing efforts to align other continuous improvement activities such as our Veteran and Family Centered Care, our Office of Process Improvement projects, and our journey to achieve Magnet status in Nursing."

Named for the late Secretary of Veterans Affairs' Robert W. Carey, who was recognized as a quality leader and champion of excellence in the Federal Government, the Performance Awards are presented annually. They recognize VA organizations that have demonstrated noteworthy performance levels in seven areas: leadership, strategic planning, customer and market focus, measurement analysis and knowledge management, workforce resource focus, and process management and results.

The award adheres to the Malcolm Baldrige National Award criteria, a model that allows organizations to assess and compare their efforts toward achieving quality in customer service and satisfaction. The awards are divided into four categories: Trophy Winners, Performance Excellence, Performance Achievement, and Circle of Excellence.

"VAPAHCS strives to be a leader in health care excellence in VA and in the Nation," Freeman continued. "This is accomplished by always striving to provide better care for our Veterans and never resting on our laurels."

Some of VAPAHCS' most recent notable accomplishments include:

  • Outstanding patient satisfaction scores - VAPAHCS has the highest patient satisfaction scores in both inpatient and outpatient settings of any facility in California and one of the highest in the entire VHA system.
  • A robust capital portfolio - Throughout the next 10 years, VA will invest over $1 billion on major construction initiatives at VAPAHCS. To date, VAPAHCS has received Congressional funding for four major construction projects totaling more than $250 million.
  • A Renowned Research Program - VAPAHCS is always ranked among the top three research programs in the VA in terms of total research dollar awards.
  • A Culture of Continuous Improvement - VAPAHCS won first place in the VHA National Systems Redesign Leadership FY 2011 competition for its efforts to lead a culture of continuous improvement.

For more information about VA Palo Health Care System, go to the website, or become a fan on Facebook.


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