VA Palo Alto Makes Resolutions to Help You Improve - VA Palo Alto Health Care System
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VA Palo Alto Health Care System


VA Palo Alto Makes Resolutions to Help You Improve

A patient gets an eye exam at VAPAHCS

Everyone should have their eyes screened regularly. VAPAHCS patients can now schedule routine eye exams by calling the Patient Scheduling Unit at 855-632-8262.

Friday, January 13, 2017

At the start of the New Year many people use resolutions to reflect on and improve certain aspects of their lives. At VA Palo Alto Health Care System, we thrive on improvement and want to play a positive role in your health resolutions this year.

To help you reach your goals, we have put together a few resolutions of our own. In 2017, we plan to:

Innovate The Way You Access Your Health Care.

This year we are rolling out several innovations that will help you access your care much faster than before. Our new direct scheduling for optometry and audiology services allows you to make appointments for routine visits without having to see your primary care doctor first.

  • For Optometry, you can now schedule your routine eye exam or prescription change appointment by calling the Patient Scheduling Unit at 855-632-8262.
  • For Audiology, you can simply call your nearest clinic and schedule your next hearing exam or hearing aid adjustment. Here are the clinics currently providing this service:
    Palo Alto: (650) 493-5000, 1-1, 65597
    Menlo Park: (650) 493-5000, 1-2, 22066
    Livermore: (925) 449-6449
    San Jose: (408) 363-3000, 1-7, 72057
    Monterey: (831) 883-3800, 1-9, 43861

Another innovation puts doctors in our Telephone Care Call Center during normal business hours. If your primary care provider is not available and we think a doctor can help resolve your issue, our telephone nurses will ask one of our Telephone Care Doctors to help get the care you need. For simple ailments, these doctors can easily help you get back on your feet! Next time you are feeling ill, give us a call at 800-455-0057 (24 hours, seven days a week).

Provide More Preventative Health Knowledge.

You can always find healthy recipes and tips on our Facebook or Twitter pages, but you can now join a live cooking demonstration every month at our Palo Alto Division called the Healthy Teaching Kitchen every third Wednesday of the month at 12:30 p.m. in the Patriot Café (Starbucks). Watch a special demonstration of our Cozy Holiday Collard Greens recipe on Facebook!

You can also find a variety of programs to help support your goals in 2017, from Chair Yoga to Pain Management, on our Health and Wellness site.

Create A Healthy And Safe Environment For Our Veterans And Staff.

As a commitment to the health of our Veterans and staff, VAPAHCS and the American Federation of Government Employees (AFGE) Local 2110 are proud to collaborate on a one-year timeline to implement a smoke-free campus policy. By November 16, 2017 – the next Great American Smoke Out – we plan to have only one dedicated location for smoking.

For those looking to quit, we even have a smoking cessation program for Veterans as well as staff, called TeleQuit. This program provides free tools including stop-smoking medications to help you quit. In about 15-20 minutes on a call to our TeleQuit clinic, you can be on your way to a successful year! Give us a call today at 650-493-5000, ext. 1-1-60557 or visit the TeleQuit website for more information.

Create Awareness of Services for Tough Topics.

We recognize there are some topics that are hard to discuss. This year, we want to break down barriers to help you become the best You possible. One of the toughest topics we recognize is Military Sexual Trauma, or MST, which refers to sexual assault or sexual harassment that occurred during a Veteran’s military service.

A common misnomer is that MST only happens to women. This is not true. MST can happen to anyone regardless of gender, strength, size, age, race, sexual orientation, or branch or era of service.

We know that about 40 percent of the Veterans seen in VA who experienced MST are men. Many men who experience MST may struggle with figuring out how to cope, which can lead to feeling stuck. That is why VA is here to help.

Telling a provider that you experienced MST can be a big but healthy step. You should know that you can do this without feeling the need to commit to further services.

Should you decide to seek further services, just remember:

  • If you are struggling, there are proven, effective treatments for many problems associated with MST.
  • MST-related treatments can include medical care, outpatient, residential, inpatient counseling, and medications.
  • In treatment, you will collaborate with your provider(s) to set goals at your pace and build on your strengths. It is your choice whether to talk about your experiences of MST. You may also focus on learning new tools or skills that will help you build a better life.
  • Keep trying and you will find something that fits for your recovery.

Veterans can contact MST Coordinator Katie Webb at (650) 493-5000, ext. 1-2-27107 for confidential support to kick-start your recovery.

Not ready to speak with a provider yet? Visit VA's MST Website to learn more about MST, and the recovery programs and services available at VA.

Whatever healthy goal you have in mind, we will have you covered. Throughout 2017, we hope to create and innovate more of our programs and services to serve you better. Happy New Year!


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