VA Palo Alto Health Care System
California Veterans Use Mobile Technology
PALO ALTO, Calif. -- Military Veterans and treatment teams at the VA Palo Alto Health Care System are piloting a new technological tool to help treat the effects of post-traumatic stress disorder and traumatic brain injury. For the past year, Veterans have been using an interactive mobile health system called “IntelaCare,” which provides them with instant and secure access to everything from appointment reminders and health diaries to video conferencing and individualized electronic medical records via the VA’s secure Blue Button system.
In partnership with Affinity Networks, IntelaCare brings a comprehensive platform to assist VA Palo Alto Veterans with an array of tools to treat and manage their healthcare. The mobile software manages appointments, provides medication reminders, allows for virtual visits (video conferencing) and many other features from the convenience of a mobile device.
“This has been a revolutionary process,” said Julianna Brooks, VA Palo Alto Health Care System’s Director of Polytrauma Network Site. “The management and rehabilitation of Veterans who have TBI or PTSD often involve many different facets. This can be further complicated when you throw in other diseases, while remembering and understanding the doctor’s treatment plan -- which can also be challenging for the average person without any service-related symptoms. By providing IntelaCare, we’re teaming with Veterans to improve their access and ability to manage their health.”
Palo Alto launched this new program in 2011 and is the only VA facility to pilot this new initiative, as part of the Veteran Health Administration’s Innovation Initiative (VAi2).
“The IntelaCare health diary allows me to save videos or notes about my symptoms, right when they are happening,” said June Moss, Iraq Veteran. “Between that and secure messaging, I can work with my doctor instantly without having to wait for my next appointment.”
IntelaCare optimizes Veteran Health Administration’s investment in other “patient-facing” tools like MyHealtheVet and other VA social media outlets, but is not a replacement for the existing systems. Rather, IntelaCare complements existing resources by providing mobile, secure access.