VA Palo Alto Health Care System
Mobile Devices Provide Immediate Answers
VA care team members are frequently required to make complex, rapid, and potentially life-saving decisions under dynamic and fluid work conditions, which means access to critical health-related information is vital. Increasing access to this information is one of the many reasons that VA launched the Mobile Health Provider Program in 2014. The program delivered mobile devices (tablets) to more than 12,000 VA care teams at 40+ sites, equipping them with the tools they need to operate while on-the-go.
Colette Chevaillier, an Occupational Health RN at the VA Palo Alto Health Care System (HCS), says there is never a “typical” workday. Throughout the week, her responsibilities take her to multiple Palo Alto HCS outreach clinics in California. Some of the clinics are hours away from her main office, which is why she is thrilled to have been issued a tablet as part of the Mobile Health Provider Program.
“The tablet is a great tool for maximizing my options for communication with patients and colleagues. Otherwise I’m isolated and I can only communicate when I’m working in my office,” she said.
Chevaillier stresses that her VA-issued mobile device has enhanced her daily workflow immensely. Like most users, she is happy about the on-the-go access her device provides in her day-to-day job. However, the biggest benefit is that her team and patients are able to reach her even if she is not at the Palo Alto HCS.
“If an offsite nursing home calls me and lets me know a patient is running a temperature with certain symptoms, I can instantly look up the patient’s record and see what’s going on, regardless of where I am located. The portability of my device is very valuable to my work.” Chevaillier said.
As the program evolves over the course of the next year, so will opportunities to use mobile technology to improve Veterans’ health care. VA will be developing and releasing a series of mobile apps that will enable providers to write progress notes, enter a subset of orders, and complete other clinical tasks, as well as support specific common workflows.
Learn more about the VA Mobile Health Provider Program and check out the program’s Success Stories page.