VA Palo Alto Health Care System
VAPAHCS Prosthetics Receives Award
The VA Palo Alto Health Care System’s Prosthetic and Sensory Aids Service was recently awarded the Veteran Health Administration’s Prosthetic and Sensory Aids Service of the Year Award, an honor given annually to one of 153 nationwide Prosthetic and Sensory Aids Services in the VA.
“This was truly a team effort,” said Dustin Thompson, Chief of the VA Palo Alto Health Care System’s Prosthetic and Sensory Aids Service. “My staff really stepped up and were willing to try new ways of doing things. They are the ones doing the work, while I’m just setting expectations and offering tools to excel in a supportive environment.”
The team was judged in an array of criteria, including innovative processes, outstanding customer service, nationally-recognized survey results and compliance with performance measurements.
“We come to work every day to take care of the Veterans, first and foremost,” said Thompson. “We don’t do what we do because we think we may get an award. We do it because it’s our passion -- but it is great when you are recognized for those results.”
Thompson noted that one of the most innovative solutions they were recognized for included an efficiency increase for prosthetic and sensory aid delivery. The change meant technicians were given work orders specific to their specialized skills, work quantity and processing time. This transformation decreased the number of pending work orders by 75 percent.
“We could not be more proud of the accomplishments of our Prosthetic and Sensory Aids Service team,” said Tony Fitzgerald, Associate Director at the VA Palo Alto Health Care System. “With a clear focus on serving Northern California Veterans, this team is a great example of our continuous improvement focus.”