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VA Palo Alto Health Care System



Local Patient Access Data

Regularly updated patient access data is available for all VA Medical Centers and Community-Based Outpatient Clinics including average wait times, number of patients waiting for a scheduled appointment and number of patients that cannot be scheduled for an appointment in 90 days or less. To view this data, go to

Telephone Care Program

Advice Nurse The Telephone Care Program is a service that will allow you to receive personalized, timely attention for your health concerns by telephone. This service is provided for Veterans by a special health care team that can answer health care and eligibility questions. Call 1-800-455-0057 and you will be connected to an entire team of people ready to serve you. Your call will be directed to one of the following team members:

Advice Nurse

The Advice Nurse is a registered nurse who will discuss your health care concerns with you and help you decide how best to handle your question or problem. If you are enrolled in a clinic and have a question about your treatment or a problem before your next appointment, the Advice Nurse will contact your doctor or nurse, if necessary.

Advice Pharmacist

The Pharmacist can handle questions or concerns about medicines, such as prescriptions, dosages, side effects, and refills.

Patient Services Advisor

This advisor can answer your questions about access to health care, VA eligibility, travel, insurance, appointments, etc., and can begin the process of enrollment for Veterans who are new to our health care system.

If you have received a postcard stating that you need to make an appointment, please call the clinic at the number listed on the postcard.

Changing Your Appointment

For a listing of your current appointments, please call the VA Palo Alto Health Care System at 1-800-455-0057.

If you cannot keep an existing appointment, please contact us as soon as you are aware you cannot make your appointment by calling toll-free 1-800-455-0057. This will allow us to reschedule you sooner as well as schedule one of your fellow Veterans for the original appointment date and time.