Office of Community Care - VA Palo Alto Health Care System
Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

VA Palo Alto Health Care System


Office of Community Care

For an appointment or inquiry, please call 650-617-2732, or email through “secure messaging” at MyHealtheVet (select Community Care).

What is Community Care?
VA provides care to Veterans through community providers when VA cannot provide the care needed. Community care is based on specific eligibility requirements, availability of VA care, and the needs and circumstances of individual Veterans.

Read the C4 Fact Sheet for more information.

Unavailability of VA Medical Facilities or Services
Community Care is used when VA medical facilities are not "feasibly available." The local VA medical facility has criteria to determine whether Community Care may be used. If a Veteran is eligible for certain medical care, the VA hospital or clinic should provide it as the first option. If they can’t -- due to a lack of available specialists, long wait times, or extraordinary distances from the Veteran’s home -- the VA may consider Community Care in the Veteran’s community. Community Care is not an entitlement program or a permanent treatment option.

For more information, please visit the Community Care website.

Contact Info


  • 795 Willow Rd
    Menlo Park, CA 94025
    Bldg. 324, A-Wing

Contact Number(s)

  • 650-617-2732

Hours of Operation

  • M-F 8:00 a.m. - 4:30 p.m.