Telehealth - VA Palo Alto Health Care System
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VA Palo Alto Health Care System



Doctor interacting with patient on video screen VA Palo Alto Health Care System offers Veterans various clinical services using telehealth technology to improve health care access. Telehealth technologies allow Veterans to be in places such as the comforts of their homes, or at a nearby VA to receive health care, improving convenience and access.

If you think Telehealth might be right for you, please discuss possible opportunities with your VA Provider.

Telehealth Mission:
To use technology to reach Veterans with quality health care that is easy to access and close to home.

Telehealth services can occur from the VA provider location to Veterans located at home or in the VA Clinic.

At home

In the VA Clinic

Remote Patient Monitoring (Home Telehealth)

Monitors Veterans' health conditions such as diabetes, hypertension, congestive heart failure, PTSD, weight management, and more. The HT program can be accessed using a smart phone or home computer once the Veteran is enrolled. Veterans who meet the criteria have the option to use a HUB device at home.

The Home Telehealth program provides a service to Veterans to support self-management of chronic diseases and/or obesity. Nurses monitor the Veteran's health information, and partner with the Veteran and medical team to support disease or obesity management. The home device also enhances education and motivation through on-screen instruction.

If interested, Veterans may ask their medical team or call us at (650) 849-0421 to determine if either of these options are a good fit.

VA Video Connect

Note: To test whether your personally owned device is compatible with VA Video Connect, visit the VA Video Connect test site on your mobile device.

Real-time Clinical Video Telehealth uses videoconferencing technologies to allow Veterans to connect with their clinical providers real-time for health care services.

Store and Forward Telehealth involves the acquisition and storing of clinical information (e.g., data, image, sound, video) that is then forwarded to (or retrieved by) another site for clinical evaluation.

Teleretinal Imaging:

Diabetes can cause problems with the blood vessels in the back of the eye (retina), especially if the diabetes is poorly controlled. A special camera is now available that can take pictures of the retina without needing to put drops in the eye to widen the pupil of the eye. The picture taken is then sent to an eye care specialist for review. A report is sent back to the patient's primary care physician who then follows up if treatment to prevent blindness is required. This investigation does not replace a full eye exam and is not suitable for people who already have complications of diabetes but it does mean that those at risk of eye problems from diabetes can be assessed easily and conveniently in a local clinic.

Teleretinal Imaging is available at our Modesto clinic.


Find out how Telehealth works at VA.

For more information about Telehealth, visit the VHA Telehealth Services website.

Please also read a Telehealth article that was published in Psychiatry Online on August 5, 2019: Increasing mental health care access, continuity, and efficiency for Veterans through Telehealth with video tablets

Contact Info


  • 3801 Miranda Ave
    Palo Alto, CA 94304
    A variety of services via Telehealth are offered at various VAPAHCS locations.

Contact Number(s)

  • 650-849-0421
  • 800-455-0057 Ext. 11-62258

Hours of Operation

  • M-F 8:00 a.m. - 4:30 p.m.
    Please discuss specific opportunities with your PACT.