Veteran and Family Centered Care (VFCC) - VA Palo Alto Health Care System
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VA Palo Alto Health Care System


Veteran and Family Centered Care (VFCC)

The Power of Partnering

We believe that excellence in health care is the result of everyone - Veteran, family member, and health care staff - working together to ensure that each and every Veteran receives safe, high quality, personalized care.

Veteran & Family Centered Care means:

  • Respecting you and your wishes
  • Listening to what is important to you
  • Informing you of treatment/care plans
  • Recognizing your strengths, priorities, and preferences
  • Partnering with you (and your family) to make informed decisions
Respect, listen, inform and partner

Veteran and Family Advisors

Advisors siting at table and discussing issuesTo help foster Veteran & Family Centered Care, a Veteran and Family Advisory Council (VFAC) was established in 2010. Veteran and Family Advisors bring diverse views and help make positive changes in the care and services we deliver.

Over 200 staff members have met with the Advisory Council to hear feedback and suggestions on a variety of projects and initiatives. For a partial listing of improvements and changes that include Veteran and family suggestions, please visit the highlights page.

In addition to serving on the VFAC, many Advisors add their voices to health care system-wide committees, staff trainings, and improvement projects.

Barry Rose, Army Veteran Advisor “The satisfaction that I derive from the opportunities to improve the delivery of health and medical services to our Veterans is ample and sufficient reward in itself."
- Barry Rose, Army Veteran Advisor, 2010-present
Maria DiGregorio, Family Advisor “The best benefit is having this feeling of gratitude and satisfaction that I am effectively enhancing the healthcare system of our Veterans, I really serve those who have served. The council is a safe, effective breeding ground of a continued process to EXCELLENCE, where information, communication and collaboration take place. This is where SOLUTIONS start.”
- Maria DiGregorio, Family Advisor, 2012-2015

Patient & Family-Centered Communication

Patient in bed with nurse by her side Staff continually enhances skills to explain medical information in a way that can be easily understood and to listen, empathically, to what matters to Veterans and family members. Veteran & Family Centered Care trainings often include Veteran/Family Advisors who portray patients in role play situations to increase staff ability to connect, actively listen, respond empathically, and develop collaborative plans together.

Military Culture Awareness

Military Cultural Awareness is a dynamic training about the life, experience, and functions of service members from the five branches. Trainings aim to provide staff with a deeper understanding of military service and the challenges service members face. The training encourages staff to build rapport with patients and seek to understand and learn from patients’ life experiences in order to design a care plan that is supported by an understanding of Veteran values and preferences.

Being Involved in Your Health Care

Remember, YOU are the most important member of your health care team. Asking questions, getting clear information, sharing your health goals, and working together with your health care team is what Veteran & Family Centered Care is all about! Review the pamphlet: “Be Involved in Your Health Care” to prepare for an upcoming health care visit or when you may face a complex medical issue.

Partnering for Exceptional Care

Our aim is for Veterans, family members, friends, and staff to work together to create the optimal care experience for all Veterans at VA Palo Alto Health Care System.

VFCC logo For more information about Veteran & Family Centered Care, contact Linda Frommer or Travis Runnels.

Contact Info


  • 3801 Miranda Ave
    Palo Alto, CA 94304

Contact Number(s)

  • 650-493-5000 Ext. 62450
  • 650-493-5000 Ext. 62458

Hours of Operation

  • M-F 8:00 a.m. - 4:30 p.m.