VA Connect Care Increasing Access for Veterans - VA Palo Alto Health Care System
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VA Palo Alto Health Care System


VA Connect Care Increasing Access for Veterans

Two seniors talking to their doctor on a tablet computer

The VA’s Connected Care program is making access to care much easier for Veterans, even for specialty care services.

Monday, January 13, 2020

For some Veterans, living with a chronic health condition and a fixed income is a tough way of living. Adding long travel times and possibly riding a shuttle bus to their health care appointments also adds to the stress of their condition. The VA’s Connected Care program is making access to care much easier for Veterans, even for specialty care services.

Connected Care includes a myriad of online tools such as MyHealtheVet, VA Telehealth and VA Mobile Apps.

My HealtheVet

Using My HealtheVet, VA’s online patient portal, Veterans can track a wide range of medical conditions, send secure messages to their health care teams, schedule appointments, and refill prescriptions from their home computers and mobile devices. Since the site’s launch in 2003, My HealtheVet has more than five million registered users.


Telehealth services allow for virtual appointments in Veterans’ homes, VA clinics and VA hospitals, and are changing the way Veterans access VA health care. With more than 2.6 million appointments of care in 2019 alone, VA telehealth has helped more than 900,000 Veterans gain access to various VA services.

VA Mobile Apps

Almost two dozen patient-facing web and mobile apps provide tools to assist Veterans with issues ranging from weight loss and mental health to refilling prescriptions and scheduling their medical appointments. Thousands of Veterans access these free mobile apps each year.

There is still much more to come with Connected Care as VA recently announced partnerships with Walmart, Philips, the American Legion, Veterans of Foreign Wars, T-Mobile and Verizon. Veterans will soon be able to go to select pilot locations such as a local Walmart or VSO locations to receive VA care remotely through a secure internet connection. The mobile carrier partnerships will enable Veterans to participate in VA Video Connect appointments without incurring data charges.

Learn more about these services and the latest initiatives to connect Veterans to care on our VA Connected Care website.


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